Legal
Privacy policy
The Turkish version of this text is legally binding. Open the Turkish text
Draft text. It must be reviewed by your legal advisor before publication; the places marked in yellow are still to be filled in.
This website
The contact form on coldplans.com does not save your data on a server: when you submit it, your email app opens filled in with your name, company, email, phone and message, and the details reach us only if you send that email. We use them to answer your request. If you gave the optional consent, we also send product announcements by email; you can withdraw this consent at any time.
Our site and program route traffic through Cloudflare, which processes technical data such as your IP address for security and delivery.
For details on the processing of personal data, see the KVKK notice.
Cookies
The site uses no analytics or advertising cookies. If you choose a language in the language selector, your choice is remembered in a cookie for one year. Cloudflare may add a cookie required for security.
The program stores your session and display preferences in your browser’s local storage or in the desktop app.
Program data
The records you create in ColdPlans are stored in your company’s own workspace and are not shared with other companies:
- projects and drawings, customer and contact records, product catalogue and price lists,
- quotes and quote history, calendar entries, internal company messages,
- user accounts (name, email, role) and the record change log,
- security logs: sign-in and sign-out times, IP address, browser and device information.
You enter your customers’ and employees’ information into the program; your company is the data controller for that data, and ColdPlans processes it on your behalf to provide the service. Exchange rates are fetched from TCMB by the server; no data about you is sent in that request. When you use the AI features (program assistant, creating a template with AI), your request, the files you upload and the record details needed for the task are sent to Anthropic’s Claude service. Assistant conversations are not stored on our server. Using these features is optional.
Windows and Mac apps
The Windows and Mac apps open the same account as the browser version; projects stay on the server, not on your computer. Only settings such as session information and the server address are stored on your computer. The app connects to our server to check for updates. It contains no separate error reporting service.
Storage and backup
- Hosting location: Türkiye, Hosting Dünyam
- Backups: taken every night and kept for 14 days
- When an account is closed: you can request your data within 30 days; after that it is deleted. Deleted data may remain in backups for up to 14 more days
Service providers
We provide the service with these providers: Hosting Dünyam (Türkiye) for servers, Cloudflare (USA) for traffic and security, Anthropic (USA) for AI features. Emails are sent from your company’s own mail server (if you have set one up) or from the ColdPlans mail server: [email provider].
Contact
For questions: [email protected]
If this text changes, the current version will be published on this page.